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How should agencies handle negative comments on client social accounts?

Social Media
1Answer 0Helpful 2Views 3h agoAsked
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Removing criticism can damage trust. What should the team do first, and how can the result be verified?
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0 reputation · 0 solved · answered 3h ago
Removing criticism can damage trust.

Recommended approach: Classify spam, misinformation, service issues and abuse; respond publicly with empathy while moving private details offline.

How to validate: Track response speed and resolution quality. Avoid claiming causation, rankings or outcomes that the evidence cannot support.
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